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How to Transfer an AI Academy Team Seat to Another Employee

This article explains how to transfer a team membership (seat) from one employee to another within a business plan and what the new user should expect during the process.

Summary

  • Team memberships purchased on a business plan can be transferred between employees. The subscription’s renewal timing transfers with the seat, and the new user receives an activation link to create their account.

How to transfer a team membership

  1. Contact support to start the transfer. Support will initiate and complete the seat reassignment. Support@SmarterX.AI
  2. Provide both the existing and new users’ details to support:
    • Email address
    • First and last name
  3. Support will confirm when the transfer is complete.

What the new user should expect

  • The new user will receive an email containing a link to join the platform.
  • They must follow the link to set up a new account and create a password.
  • No other data from the original user’s account is moved to the new user; the subscription/renewal timing for the seat is preserved.

Troubleshooting tips

  • If the new user does not receive the activation email, ask them to:
    • Check their inbox and spam/junk folder.
    • Confirm you provided the correct email address to support.
  • If the activation link is not appearing or fails, contact support and provide the new user’s email and name so the agent can resend or troubleshoot.

Conclusion: To transfer a team seat, contact support with the new user’s name and email. The new user will receive an activation link to create their account and set a password, and the seat’s subscription validity will transfer with the reassigned membership.